Shipping and Returns

 

SHIPPING

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Shipping Time:

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We try our best to deliver the orders within 10-14 working days of order placement. As this is an electronic product, we thoroughly test the saber under certain conditions/circumstances to ensure all functionalities are working perfectly. 

 

Some Order Delays may be expected due to Sale Season. In case the product is not delivered and the tracking states “Delivered”, please check your nearest post office as they hold the delivery or they may have dropped the parcel at your door. Shipments may delay from from 1-2 weeks due to high influx of orders. 

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Shipping Cost:

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For a limited time, we are offering FREE SHIPPING to USA only. 

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Customs Clearance:

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For international parcels, the customs charges have to be borne by customers.

If the customers fail to contact customs for clearance within the specified time, the return fee of the package has to be borne by the customers and will pay for the reissue or will be deducted from the refund. If the parcel is destroyed, the loss has to be borne by the customer for not clearing the package on time. Either case 50% of total amount will be deducted.

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RETURNS AND REFUNDS

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Defective or Broken Product: We stand by our product. If you receive a defective or broken product, send us an email with a clear photo and video of the product within 7 days of receiving, we will initiate the replacement of required parts immediately. In case, the customer is not willing to get the replacement parts, return shipping cost will be borne by the customer.

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Incorrect Product: We will take complete responsibility for the incorrect orders. We will pay for the return shipping and will issue complete refund or resend the order with the correct product.

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There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 14 days after delivery.

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Product Never Arrived: If your order has not arrived within the mentioned time, and tracking does not work or if tracking is stuck at the same state for more than 15 days, send us an email at customerservice@darkrealmsabers.com, we will make sure the order arrives at your doorstep.

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– Do not send your purchases back to the label shown in the shipping package, please contact support at customerservice@darkrealmsabers.com for the return address –

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Returning an Item: To get refund, you need to return the item and email the return receipt at customerservice@darkrealmsabers.com. Once the parcel is received, you’ll get complete refund within next 72 hours.​

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Missing Item Policy:

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If there is anything missing from your package, you must inform us within 7 days of delivery. Unfortunately, we cannot be held responsible for any missing item claims made after this period. Please send us an email at customerservice@darkrealmsabers.com

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Influencer Program

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Free Battle Ready Saber:

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We’ll send you a FREE Saber or Two to get you started. Shipping and taxes are on us, and you get to keep the sabers after our collaboration!
 

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​Share & Earn:

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Earn 10% commission on every purchase made through your unique links, social media mentions, or exclusive discount codes. Share the love and earn rewards!

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Exclusive Early Access to New Product Trials:

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At Dark Realm Sabers, we ensure that our influencers receive priority access to get their hands on our new products, allowing them to provide authentic feedback and insights to their audience. Apply today at customerservice@darkrealmsabers.com and join the Dark Realm Sabers fam!

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